
When talking about Marketing we might name the four famous "Ps":
Product
Price
Place
Promotion
Many times we forget about People -the fifth P- which means customers, clients, or consumers. A product or a service is launched, is in the market because of them. First customers, then product or service.
We'd better listen to people. Some times it will be necessary asking to customers but some other times they will talk by themself.
That's what exactly has happened to Tropicana, the pure premium orange juice of PepsiCo. Tropicana changed its packaging and brand image at the beginning of January 2009, but according to NYT some buyers are passionate about packaging and last Monday, Tropicana executives announced that the previous version will be brought back in the next month.
The Journal Marketing thinks that the new design was very revolutionary for the brand's style; instead Tropicana should have done a restyling. Anyway, perhaps Tropicana made a mistake but it heard its customers and the original package design will be back in March.
Image source: meydad.comPS: Take a look to that 3 minutes video from AdAge where five weeks ago Peter Arnell, Omnicom's Arnell Group CEO, defends the carton design that is going to be discontinued.
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